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Misy Privacy Policy

Misy Technology (hereinafter “Misy,” “we,” “us,” or “our”) is committed to protecting your privacy and the confidentiality of your personal information. This Privacy Policy describes the types of personal information we collect from users of our Misy mobile application (“App”), available on Android, how we use, disclose, and protect it.

1. Information Collected

We may collect the following types of information from users of the Misy App:

  • Account Information: When you create a Misy account, you provide us with information such as your name, email address, and phone number.

  • Location Information: We collect your GPS location information to connect you with nearby Misy drivers and to track your ride. You can enable or disable location in your device settings.

  • Ride Information: We collect information about your rides, such as the origin, destination, distance traveled, ride time, and cost.

  • Device Information: We collect basic information about your device, such as the model, operating system, and app version.

  • App Usage Data: We collect information about how you use the App, such as the features you use, how often you use it, and your interactions with the App.

2. Use of Information Collected

We use the information we collect from Misy App users for the following purposes:

  • To provide and improve the Misy services, including connecting riders with drivers, calculating fares, and tracking rides.

  • To personalize your user experience, such as by suggesting frequent rides or promotions.

  • To send you important communications, such as ride confirmations, app updates, and promotional information (subject to your consent).

  • To analyze trends and improve the performance of the App.

  • To ensure the security and safety of the App and its users.

3. Disclosure of Information

We do not sell or rent your personal information to third parties. However, we may disclose your personal information in the following cases:

  • To Misy drivers to enable them to provide you with transportation services.

  • To third-party service providers who help us operate and improve the Misy App. These providers are required to protect the confidentiality of your personal information.

  • When required by law, such as in response to a court order or subpoena.

  • To protect the rights, property, or safety of Misy or others.

4. Data Storage

We store your personal information on secure servers located in Madagascar and/or other countries where Misy operates. We take physical, technical, and administrative security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

5. Data Retention

We retain your personal information for the time necessary to provide you with the Misy services, and to comply with the law. We may also retain your personal information for a longer period for archival or evidentiary purposes in case of a dispute.

6.Collection and Use of Location Data

The Misy app collects location data to enhance your user experience and personalize our services. This data may be used to:

  • Facilitate driver assignment: Your approximate location helps us quickly identify the nearest available driver.

  • Track your ride in real time: See your driver's progress on the map and get an estimated time of arrival.

  • Personalize offers and promotions: Receive tailored offers based on your location.

  • Improve our services: Analyzing location data helps us understand traffic patterns and optimize our services.

6.1 Sharing of Location Data

Your location data is confidential and is never shared with third parties, except in the following cases:

  • With your explicit consent.

  • When required by law or legal process.

  • To protect our rights or the rights of others.

6.2 Background Location Usage

Misy may collect location data even when the app is closed. This background collection allows us to:

  • Enable faster ride requests: By knowing your approximate location, we can pre-fill your pickup point, saving you time when booking a ride.

  • Provide real-time updates: To accurately track your driver's progress and estimated arrival time, even if you've closed the app.

  • Provide real-time updates for the driver app: To receive nearby ride requests, even if you have closed the app but are still 'online'.

  • Gather insights to improve our service: We analyze anonymized location patterns to understand traffic trends, peak demand areas, and optimize routes for efficiency. This helps us make Misy more reliable and convenient for everyone.

6.3 Background Location Use for Targeted Advertising

Misy may collect location data in the background to improve the relevance of ads shown to you. By understanding your interests and typical movements, we can deliver ads that are more likely to be of interest to you. For example, if you frequently visit restaurants, you might see ads for nearby establishments. This data is anonymized and aggregated, and we never share your precise location with advertisers. You can control background location access in your device settings and manage your ad preferences within the app.

6.4 Control of Your Location Data

You can manage the collection and use of your location data through your device settings. You may also choose not to share your real-time location, but this could limit some app features.

6.5 Retention of Location Data

Your location data is retained only for as long as necessary to fulfill the purposes for which it was collected. It may be kept in anonymized or aggregated form for research and analysis purposes.

 

7.Your Rights

You have the following rights regarding your personal information:

  • The right to access your personal information

  • The right to rectify your personal information

  • The right to erase your personal information

  • The right to restrict the processing of your personal information

  • The right to object to the processing of your personal information

  • The right to data portability

You can exercise these rights by contacting us at the following email address: contact@misyapp.com

8. Children

Our App is not directed to children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at the following email address: [Misy email address]

9. Changes to Privacy Policy

We may change this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on the App.

10. Contact

If you have any questions about this Privacy Policy, please contact us at the following email address: contact@misyapp.com

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